Return Policy

Return & Exchange Policy – Babumosai

At Babumosai, we value your satisfaction and strive to deliver the finest quality ethnic wear. If you’re not completely satisfied with your purchase, we’re here to help with a smooth and transparent return or exchange process.

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1. Eligibility for Return or Exchange

 • Returns or exchanges must be initiated within 7 days of receiving the product.

 • Items must be unused, unwashed, and in original condition, with all tags and packaging intact.

 • Returns are not accepted for:

 • Customized or hand-painted items (unless received damaged)

 • Sale or discounted items

 • Products damaged due to misuse

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2. Damaged or Defective Products

 • If you receive a damaged or defective item, please inform us within 24 hours of delivery.

 • Kindly share clear photos/videos of the damaged item on WhatsApp at 9641118410.

 • After verification, we will arrange a replacement or initiate a refund.

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3. Return & Exchange Process

 1. Contact Us

Initiate a return request by messaging us on WhatsApp (9641118410) or calling 9641644134 / 8906384651.

 2. Verification

Our team will review your request and guide you through the next steps. We may request photos or videos for quality assurance.

 3. Return Pickup

In most cases, we’ll arrange a reverse pickup via our logistics partner. If not serviceable, you may be asked to ship the product back.

 4. Refund/Exchange

Once we receive and inspect the item, we will process your exchange or initiate a refund to your original payment method or as store credit, depending on the situation.

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4. Additional Notes

 • Return shipping fees may be applicable in certain cases (e.g., customer remorse).

 • Refunds typically take 5–7 business days after the returned product is received and approved.

 • For any queries, write to us at babumosaipunjabi@gmail.com.

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We appreciate your trust in Babumosai and are committed to ensuring a hassle-free shopping experience. Thank you for choosing us!